Merchant operators who got tired of watching good stores lose sales.
We ran commerce operations before we built software for them. That’s the whole reason this product looks the way it does — it was designed from the merchant’s side of the problem, not the model’s.
20+ years in commerce
Across B2B and B2C — marketplace enablement, catalog operations and end-to-end trade, long before any of it became a product.
Frisco & Bengaluru
Commercial and customer delivery in Frisco, Texas; engineering in Bengaluru, India. A small team, which means direct access to the people who build it.
Who you’ll actually be dealing with.
A small team. The people who sell it are the people who build it.
Mathew Easow Jacob
Founder & Chief Executive OfficerFounded HOLLOU and led its move from commerce services to an AI-first commerce platform. Owns the merchant and partner relationships the company was built on.
Dhamodhara Naidu
Product AdvisorOwns product and architecture, and runs US market delivery. Works directly with early merchants on how the agent behaves against their catalog.
Bijeesh Balan
Head of EngineeringLeads the platform build — retrieval pipelines, per-merchant infrastructure and the provisioning system behind every deployment.
Backed by Leading Startup & Technology Programs
Members of startup and cloud programs from NVIDIA, Anthropic, Microsoft, AWS, Sarvam AI and OpenAI.
NVIDIA Inception
Claude Startup Program
Azure Startup Program
AWS Startup Program
Sarvam AI
OpenAI© 2025 NVIDIA, the NVIDIA logo, and NVIDIA NeMo are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Claude, Anthropic, Microsoft Azure, AWS, Sarvam AI and OpenAI are trademarks of their respective owners.
Short history, honestly told.
Commerce services beginning
HOLLOU begins as a commerce services business, working with merchants on catalog operations and marketplace growth.
The decision to build
Watching the same abandonment pattern across merchant after merchant — shoppers leaving because nothing on the page answered their actual question.
Buyer Agent development starts
Full-screen guided discovery, grounded in the merchant's catalog, built around the questions a search box can't take.
Platform launch
Buyer Agent, Support Concierge and the merchant analytics console running in production, with per-merchant provisioning behind them.
See it answer questions from your own catalog.
Send us your store URL. We’ll index a slice of your catalog and show you the agent answering real questions about your actual products — before you commit to anything.
No catalog credentials needed for the first preview